RESPONSIBILITIES

?Deploy, manage, and troubleshoot local and remote PCs, phones, printers and other client side equipment providing high levels of customer service.
?Assist Service Desk Agents with ticket classification and resolution, as assigned
?Resolve tier 1/2 incidents that fall under the Site Services groups’ responsibility.
?Maintain and create work instructions, knowledge base articles and other documentation.
?Assist with implementation of site infrastructure systems as business needs require.
?Maintain relationships with leadership of Laird locations as assigned
?Perform standard maintenance activities for site servers, switches and other IT equipment.
?Manage image, patch and application deployment for desktop and client devices
?Administer IT administration tools, as assigned (e.g. asset management, image deployment, etc.)
?Adhere to, enforce and support Laird IT policies, processes and procedures.
?Perform other duties as assigned

REQUIREMENTS

?Experience working within a regionally disperse, multinational workforce.
?Experience supporting IT needs of a manufacturing environment.
?Excellent verbal and written communication skills.
?Experience in Desktop Services including managing multi-site Active Directory / Windows 7 or higher desktop environments, Windows Servers, and desktop management tools (e.g. MEMCM with its OSD)
?Knowledge of network infrastructure and operation and basic troubleshooting (e.g. switch, router, firewall)
?Ability and willingness to travel domestically and internationally.
?Able to work successfully in a deadline-driven, fast paced environment and effectively multi-task priorities in a team-oriented environment.
?Must be flexible and able to adapt to changing requirements and schedules.

EDUCATION / EXPERIENCE

?Associate’s degree in computer science or related field. Experience may be substituted in lieu of degree.
?Microsoft Certified Desktop Services Technician certification or equivalent is preferred
?3-5 years of IT related experience